Shipping policy

At Vertex Gulfs, we’re committed to delivering your orders quickly, safely, and reliably across the Gulf region. Please review our shipping policy below for details on delivery times, rates, and tracking.

📦 Where We Ship

We currently deliver to:

  • 🇦🇪 United Arab Emirates (UAE)

  • 🇸🇦 Kingdom of Saudi Arabia (KSA)

🚚 Order Processing Time

  • All orders are processed within 1–2 business days

  • Orders placed on weekends or public holidays will be processed the next business day

📍 Estimated Delivery Times

Location Estimated Delivery Time
🇦🇪 UAE 1–3 business days
🇸🇦 KSA 3–5 business days

Note: Delivery times may vary depending on your city and courier availability.

💳 Shipping Rates

  • UAE: AED 15
     → Free shipping on orders over AED 150

  • KSA: SAR 20
     → Free shipping on orders over SAR 200

Shipping fees are automatically calculated at checkout based on your delivery location.

🧾 Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your delivery in real time.

🛑 Shipping Delays & Exceptions

While we strive to ensure on-time delivery, delays may occasionally occur due to:

  • Customs processing

  • Severe weather or public holidays

  • Courier service disruptions

We appreciate your patience and understanding in such situations.

📨 Incorrect Address Policy

Please double-check your shipping address before completing your order.
Vertex Gulfs is not responsible for delays or losses due to incorrect or incomplete address details.

💬 Need Help?

If you have any questions about your order or delivery status, we’re here to help.

📧 Email: vertexgulfsofficial@gmail.com
📍 Serving: United Arab Emirates & Saudi Arabia